Refund policy
Return & Refund Policy Last Updated: March 7, 2026
At DTF Jersey, we are committed to delivering high-quality products. You have 45 days from the delivery date to report an issue and request a return or replacement under the following conditions.
- Custom Products (DTF Transfers, Custom Apparel, etc.): Because these are made to order, sales are final. We do not refund or replace for a change of mind or incorrect sizing. However, we offer free replacements for our errors (e.g., manufacturing defects, poor print quality, adhesion issues, or shipping damage).
- Blank & Non-Custom Apparel: Can be returned for a refund only if unworn, unwashed, and in original packaging with tags intact.
- Visible Damage or Missing Items: Email us within 72 hours of delivery.
- Print Quality or Adhesion Issues: Email us within 45 days of delivery.
1. Email Us: Send your order number and clear photos of the issue to info@dtfjersey.com.
2. Get Authorization: We typically reply within 24 hours. Please do not send items back without approval. (Note: Defective custom items rarely need to be returned).
3. Resolution: Approved replacements are processed within 24 hours. Refunds take up to 7 business days to appear in your account.
- Our Error (Defects/Damage): We cover all return shipping and replacement costs.
- Your Choice (Blank Apparel): You are responsible for return shipping costs. Original shipping fees are non-refundable.
- Restocking Fee: A 20% fee applies to returns involving 100 or more blank apparel units.
5. Order Changes & Cancellations
Because we start processing quickly, orders cannot be canceled once production begins. If you need to modify your order, please contact us immediately.
Need Help? If you have any questions, please contact us at info@dtfjersey.com. By placing an order, you agree to these terms.